Sears Home Appliance Showroom in Forestville, MD Closed now

Reviews about Sears Home Appliance Showroom

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  April 17, 2020, by India Puryear
  I bought a samsung washing machine. After 5 months, the system broke down. I have been without a washing machine for almost 3 months and have to go to the laundrymat. I went to the store multiple times and they sent 3 technicians and all of them said it was defective and were unable to fix it. Called customer service multiple times in order to get refund or replacement and was given the run around even though I have warranty. I will not be buying from Sears again after being a customer for over 20 years. This is ridiculous.
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  May 05, 2019, by Grace Brown
  Horrible experience. Purchased a floor model refrigerator. I requested that the item be bubble wrapped and doors removed. When product arrived, it had been wrapped in a plastic wrap, like saran wrap. The icemaker had been damaged and the freezer door handle slightly bent. I asked delivery what happened and they said the store only put this plastic wrap on it. I rejected the order and went back to store to request a refund. The store asked if delivery had bubble wrapped it and removed the doors. Seems store/delivery don't communicate. I was told I had to wait until delivery notified the store that the item was back in the warehouse. The next day delivery called and said they were ordering me a new refrigerator and wanted to reschedule. I called the store and spoke with the manager and asked him to confirm that the reorder was for a new refrigerator and not another clearance item. He said he was busy and would verify with delivery and call within an hour. I explained that I could not wait anothe week to find that this was another broken frig. He said he would followup. I never heard back from the store, and whenever I tried to call back I just get a voice message during store hours. Delivery called back and said they were were coming that same day between 3-5. When I inquired, they said oh no, this is the same refrigerator that you rejected. This was the most unprofessional experience with horrible customer service. I'd never shop there again.